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Hi Thommie,

Please see my replies below. Have a lovely day!

What was your overall impression of JTB’s service delivery?
Wonderful! Friendly and approachable and deadlines were met on time.

What was your impression of the Business Plan Consultant that assisted you?
Funny. Smart. Capable. Dependable. Reliable.

How did you find the standard of service delivery and quality of the documentation?
I always knew where I stood with JTB Consulting and I’m very happy with the documentation received.

Did we manage to understand your business model?
Yes.

Did we meet your expectations?
Yes.

Would you recommend JTB to anyone else?
Yes.

Any other comments?
Communication is key and this is a core strength within JTB Consulting. Well done!

Cristina Rodrigues
Founder, A!R Stands

Dear Thommie,

Many thanks for the final copy and everything you have done in assisting with my business plan, it is greatly appreciated. Your service has been of excellence and I would definitely recommend you to others. It has been of utmost pleasure working with you and look forward to working together again in the very near future.

Kindly find my answers to your questionnaire below.

What was your overall impression of JTB’s service delivery?
Excellent service and on time delivery as promised. Very professional service and business

What was your impression of the Business Plan Consultant that assisted you?
Very professional and kept to his word on delivery time. Received excellent service, and also went out of his way to assist and understand the business.

How did you find the standard of service delivery and quality of the documentation?
Excellent and very impressive, more than what I expected and done with complete professionalism and an awesome presentation put together overall.

Did we manage to understand your business model?
Completely, and still willing to clarify which was rewarding to myself as the customer.

Did we meet your expectations?
Exceeded my expectations and very impressive.

What was your impression of the additional information/market research we included in your document?
Couldn’t have done it better, was greatly done.

Would you recommend JTB to anyone else?
Most definite.

Any other comments?
JTB has done an outstanding job on my business plan and I could see that everything was well understood, done with pride and an extra mile was taken on the service. Thommie has been an absolute pleasure to work with and understood my full needs. The work done is outstanding and well-presented and I was totally impressed with the overall service that I would definitely recommend JTB to others. I would like to thank the team of JTB and especially Thommie Burger for the outstanding service received. JTB is very professional and ensures to understand their customers’ requirements, and go out of their way for their Customers.

Shannon Palmer
Co-Founder, ERUCA Woodworking and Design (KwaZulu-Natal)

Hi Thommie,

Please see my response below:

What was your overall impression of JTB’s service delivery?
JTB is professional, quick and efficient; I even wish I met them in the early years of my entrepreneurial career so that I could do my start-up correctly.

What was your impression of the Consultant that assisted you?
The speedy and useful response is how I can best describe the consultant who was allocated to me.

How did you find the standard of service delivery and quality of the documentation?
Very professional standard of service. The documentation and content is of standard that brings and add self-confidence to the project.

Did we manage to understand your business model?
Oh yes, I feel that their extensive experience which they refer to on their profile speaks for itself. They understood my concept, which made it easier for them to assist me to craft the final product, which is bankable.

Did we meet your expectations?
Two most important expectations I had when we approached JTB; One, to craft a business plan that is bankable and easy to use as a point of reference during implementation, and two, I also needed a partner who wouldn’t rush, and they just met my expectations.

What was your impression of the additional information/market research we included in your document?
This added so much value on my overall plan and articulated things, which in my opinion most investors wants to see in addition to all other aspects.

Would you recommend JTB to anyone else?
Definitely yes, I have shared our final business plan with some of my stakeholders already, with great feedback.

Any other comments?
This was a consulting service I would want to use for my expansion project in the year to come.

Thomas Tshino Sikhwivhilu
Managing Director, Origon Meat Group

Dear Thommie,

Please find below my responses to the Client Experience Questionnaire:

What was your overall impression of JTB’s service delivery?
World Class.

What was your impression of the Consultant that assisted you?
Excellent, On-Time – Every time!

How did you find the standard of service delivery and quality of the documentation?
Got value for money and Gold Standard Customer Service. Documentation of very high standard.

Did we manage to understand your business model?
Yes.

Did we meet your expectations?
Yes.

What was your impression of the additional information/market research we included in your document?
Absolutely best in class – thanks.

Would you recommend JTB to anyone else?
Definitely Yes!

Oluyomi Ajayi
CEO, Siyacanda Energy

Good day Dr. Burger,

I am a previous customer of JTB Consulting, who commissioned a business plan for a Waste-to-Energy Plant.
I am happy to report that, through this business plan, I have made it to the semi-finals of the GAP Green Competition hosted by the Innovation Hub.
I would need your further consulting- and mentoring service as I enter this new stage.

I look forward to hearing from you.

Sfiso Mokoena
Founder, Amandla Odhin

Good Morning Doc,

Please see my response below:

What was your overall impression of JTB’s service delivery?
Overall, it could not be faulted. Timeous, detailed, professional. We’re very happy with the business plan that was delivered by JTB.

What was your impression of the Consultant that assisted you?
Could not ask for a more thorough, detail-orientated, professional consultant. We were kept abreast of developments and timeline, and had zero issues with delivery of service.

How did you find the standard of service delivery and quality of the documentation?
Of the highest standard. Service delivery was perfectly timed. Documentation quality was world class. This business plan will most certainly help us achieve the desired goals we’re put to ourselves.

Did we manage to understand your business model?
To the smallest detail. In fact, you may have interpreted the business better than we could. The model is ideal.

Did we meet your expectations?
Without a doubt. Yes.

What was your impression of the additional information/market research we included in your document?
Once again, world class professionalism and foresight. Something we had not asked for, yet of great value to our prospective financial backers. Thank you.

Would you recommend JTB to anyone else?
Yes. Absolutely.

Any other comments?
A very sincere thank you to Dr. Thommie Burger and his team for their excellent, personalized service and delivery of product. The daunting task of compiling such documentation is now a hassle-free call to JTB away. Thank you Team JTB!

Paulo Santo
Head Chef and Co-Owner, Gemelli Cucina Bar (Bryanston)

Hi Thommie,

Please see below our post-service Client Questionnaire feedback. Thanks once again for all your support with our Business Plan; was a pleasure working with you.

What was your overall impression of JTB’s service delivery?
Absolutely fantastic. Great turnaround times that always exceeded our expectations and to receive such prompt feedback on e-mails and telephone calls was a refreshing change for us.

What was your impression of the Business Plan Consultant that assisted you?
Thommie had perfect service delivery standards and was extremely professional in all his interactions with us. I can only see this business going from strength to strength if this is the calibre of staff that are employed at JTB Consulting.

How did you find the standard of service delivery and quality of the documentation?
Impeccable.

Did we manage to understand your business model?
Yes.

Did we meet your expectations?
Exceeded our expectations.

What was your impression of the additional information/market research we included in your document?
It was extremely insightful for us and made us realise that there is so much more that we can potentially offer in this market. The “Industry and Market” and “High-level Marketing Plan” section was so well put together and I really enjoyed going through these parts of the business plan in particular. The local market research at the end was a fantastic way to put everything in perspective and a wonderful way to cap things off.

Would you recommend JTB to anyone else?
Yes.

Confidential Client
Sandton, Gauteng

Dear Dr. Burger,

Thank you for your efforts in compiling our business plan. Kindly be advised that our business loan for R5 million was approved by one of the funders.

Once again, thanks.

Harvey Marole
Managing Director, PEO Scaffolding and Formwork

Thommie Burger and his company (JTB Consulting) assisted us with a Business Profile for MANRIC (Pty) Ltd, the business profile was for a new fuel station.

The service we received from Thommie and his company was phenomenal; they kept us up to date all the time, they are helpful and they deliver on their promises.

The whole construction of the business profile and the research was concise, timely, creatively written and complete. We are satisfied with the service we received.

I highly recommend JTB Consulting without any reservations.

Tshidiso More
Founder, Manric MediSuites

Hello Thommie,

Please find herewith my feedback on the company’s service delivery:

What was your overall impression of JTB’s service delivery?
The impression is very positive. All the process was easy, well organized. The questionnaire at the beginning helped a lot to put on paper all the ideas about the business, and consequently helped JTB to develop the Business Plan organised.

What was your impression of the Business Plan Consultant that assisted you?
Thommie has been very proactive since the beginning, always monitoring the developing of the Business Plan, keeping me updated about the progress. It has been an amazing path, up to the end of the job. Very competent, great understanding, very organised.

How did you find the standard of service delivery and quality of the documentation?
Perfect, easy to download with Dropbox. Perfect quality of the documentation received.

Did we manage to understand your business model?
Being in Italy, I think it was very easy having the Skype call, visually and talking we arrived immediately at the point.

Did we meet your expectations?
Definitely yes.

What was your impression of the additional information/market research we included in your document?
I think very interesting and useful, completing the picture of the Business Plan.

Would you recommend JTB to anyone else?
I already did.

Alberto D’Alessio
Founder, 247 Speed Merchants

Dear Dr. Burger,

I am pleased to provide you with our feedback on the Business Plan Service JTB Consulting provided to us.

What was your overall impression of JTB’s service delivery?
Absolute phenomenal and beyond our expectations.

What was your impression of the Business Plan Consultant that assisted you?
To score Dr. Burger we would like to score him not 100% but 200% PLUS. Absolute professional with high standards.

How did you find the standard of service delivery and quality of the documentation?
Absolute professional and more than we expected.

Did we manage to understand your business model?
Yes, immediately the understanding was there from day 1.

Did we meet your expectations?
Yes, absolutely.

What was your impression of the additional information/market research we included in your document?
Great because we did not expect that at all and all material was spot on!

Would you recommend JTB to anyone else?
Definitely we will recommend JTB highly to anybody. We got quotes from other companies who only reacted days after we requested a quote. Some companies wanted to convince us via telephone. JTB immediately reacted in professional way. They immediately laid out what they as company can provide. None of their competitors did. JTB was clear from the beginning.

Any other comments?
JTB did – from the beginning – make everything very clear. They stayed within their time frames through the whole process. We really will recommend them highly. They were also – out of all the quotes we received – the only company who visited our organisation on site to have a better understanding of our business to enable them to put together the Business Plan we needed.

Lettie Stander and Kobus Steyn
Owners, Inyoni Crocodile Farm

Hi Dr. Burger,

Your work is impeccable. Please see my feedback below.

What was your overall impression of JTB’s service delivery?
Very professional, exceeded my expectations.

What was your impression of the Business Plan Consultant that assisted you?
Knowledgeable and thorough.

How did you find the standard of service delivery and quality of the documentation?
Top quality and exceeded my expectations.

Did we manage to understand your business model?
It was well understood.

Did we meet your expectations?
Exceeded.

What was your impression of the additional information/market research we included in your document?
Information was relevant and very important.

Would you recommend JTB to anyone else?
Definitely.

Any other comments?
Will certainly do business with JTB again.

Zakhele Ntombela
CEO, MIH