The JTB Consulting Team,

Many thanks for the early completion of our project. Following are the answers to your Client Satisfaction Questionnaire:

What was your overall impression of JTB’s service delivery? The service delivery was excellent and beyond expectation.

What was your impression of the Business Plan Consultant that assisted you? Thommie was of great assistance and in particular, the background research was good.

How did you find the standard of service delivery and quality of the documentation? Very good.

Did we manage to understand your business model? I was impressed with the understanding and interpretation of our business – well done.

Did we meet your expectations? In more ways than one.

What was your impression of the additional information/market research we included in your document? Excellent – an impeccable understanding thereof.

Would you recommend JTB to anyone else? Without a doubt.

Any other comments? I think I have said it all – I have run out of superlatives to say more.