Dear Thommie,

Please find below my responses to the Client Experience Questionnaire:

What was your overall impression of JTB’s service delivery?
World Class.

What was your impression of the Consultant that assisted you?
Excellent, On-Time – Every time!

How did you find the standard of service delivery and quality of the documentation?
Got value for money and Gold Standard Customer Service. Documentation of very high standard.

Did we manage to understand your business model?
Yes.

Did we meet your expectations?
Yes.

What was your impression of the additional information/market research we included in your document?
Absolutely best in class – thanks.

Would you recommend JTB to anyone else?
Definitely Yes!