Customer service is a term that most companies reflect in their mission statements, yet, exceptional customer service is arguably one of the concepts that are seldom experienced by customers. Customer service – to thousands of employees and employers in South Africa – is as foreign a term as trying to read and understand hieroglyphics. From receiving
Investor questions are dreadful to new startups. Entrepreneurs need to be prepared when pitching their start-up companies to investors by anticipating the questions they will receive. Presenting to potential investors will involve as little as 10 questions and as much as 100 questions. We have focused on the Top 10 Most Common and Most Difficult
Blogging seems to be an activity that every second person embark on. Have you not yet launched a blog for your business? What are you waiting for? If it’s a justification you need, then look no further. If you run a small business, chances are you are wondering if blogging is worth the time and
Entrepreneur survival is vital to ensure the growth of an economy. Nearly every business has felt an impact from the recession. There has been no escaping. A few weeks ago, the word ‘recession’ was used in nearly every newspaper and online news… South Africa is in a technical recession. Nearly every day we as South
The economic slump is affecting businesses at all levels, spurring companies to get creative about retaining customers. You need actionable tips on how to increase sales at a time when people are looking to save rather than spend. No one understands this struggle more than small business owners. If I asked you the question, “What’s
Very few businesses (if any) are currently operating as usual. There is no telling when we will get back to anything approaching “normal,” whether that’s the old normal or the “new normal” everyone is talking about but cannot quite define. How easy it is to compile a SWOT Analysis, which in most cases remains theoretical assumptions.